How the practice works
The Doctors, Nurses and Midwife operate an appointment system. To make an appointment, either contact the receptionist by telephone or visit the surgery. You may be asked some questions to judge the urgency of your request. All information given to staff will be treated as confidential.
Most routine Nurse and Doctor appointments are for 10 minutes only – we ask patients to attempt to discuss 1 problem within this time. If you feel you need to discuss more than one problem then speak with recpetion who may be able to book a longer appointment slot for you. Urgent on the day appointment slots will always be for only 10 minutes and 1 problem to be discussed.
For routine appointment, please plan ahead and book well in advance to get the time you prefer. If you are more than 15 minutes late, you will either be asked to wait until the end of the surgery to be seen, or to book another appointment. If you no longer require an appointment, please let us know so that someone else can be seen in your place.
The ‘Out-of-Hours’ services are commissioned by our Clinical Commissioning Group and can be contacted by telephoning 01444 244294 during the following times: Lunchtime 13:00-15:00 if you need a doctor for an emergency evening and weekends From 18:00 to 8:30 weekdays and from 18:00 Friday evening to 8:30 Monday morning. This doctor cover is provided by IC24 alternatively you can contact NHS 111 for medical advice.
If you are unable to attend the surgery for an appoitnement but feel that you need to speak with a GP for advice, the recpetion team will take a message and someone will get bakc to you.
These are for people who are too ill or too disabled to travel to the surgery. To request a home visit, please ring the surgery as early as possible in the morning so that the doctor can plan his rounds. Please give the receptionist your address and contact telephone number. Someone will return your call, or ask the district nurse to visit.
For the first seven days of illness and inability to work you should complete a self certificate. After seven days a doctor’s medical certificate may be required.
It is very important for children and babies to be immunised to protect them from dangerous diseases. Appointments can be arranged through the receptionist. We also offer adult immunisations for Tetanus, Polio, influenza, pneumonia and others required for travel, but not for occupational health.
The District Nursing Service works closely with patients who require skilled nursing care within the home setting. We provide support, advice and nursing interventions to patients with a wide range of illnesses. Patients may be referred to the service via their GP, other health professionals, school services or themselves. District Nurses can be contacted by telephoning the surgery and leaving a message with the receptionist.
Please telephone for the results of tests after 11 am.
Please print off and complete the change of address form and post or hand in to reception so that we have your up to date details on file.
As a patient your rights and expectations as described in the NHS Constitution include:
- Convenient and easy access to health services free of charge and within maximum waiting times
- A good quality of care and environment based on best practice
- Not to be discriminated against on the grounds of gender, race, religion and belief, sexual orientation, disability or age.
- To receive drugs and treatment as recommended by the Institute for Health and Clinical Excellence (NICE) for use in the NHS if your doctor feels it is clinically appropriate for you
- Decisions made in a clear and transparent way so you can understand how services are planned and delivered
- To be treated with dignity and respect in accordance with your human rights
- The right to privacy and confidentiality
In return, as an NHS patient, you have the responsibility to:
- Recognise that you can make a significant contribution to your own and your family’s good health and wellbeing and take some personal responsibility for it
- Treat NHS staff and other patients with respect
- Provide accurate information about your health, condition and status
- Keep appointments or cancel in reasonable time so that other patients can benefit from the appointment slot
- Follow the course of treatment which you have agreed with your GP and talk to your doctor if this is difficult
- Give feedback, both positive and negative, about the care you have received.