Should I call 111 or 999?

When to call 111

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don’t know who to call or you don’t have a GP to call
  • you need health information or reassurance about what to do next

When to call 999

Call 999 in a medical emergency (someone is seriously ill or injured and their life is at risk). Medical emergencies can be:

Call 999 immediately, if you or someone else is having a heart attack or stroke. Every second counts with these conditions.

Also call 999, if you think someone has had a major trauma. Major trauma is often the result of a serious road traffic accident, a stabbing, a shooting, a fall from height or a serious head injury. Find out more about major trauma services.